Quality and Commitment

This is what our clients mean to us, they:

• Are the most important people to visit or contact us and do not depend on us - we depend on them
• Do not interrupt our work - they are its purpose
• Favour us with an opportunity to serve them - we are not doing them a favour
• Are not outsiders - they are part of our business
• Are not cold statistical names on cards or ledgers - they are human with feelings and emotions just like ourselves
• Have needs which we understand and fulfil profitably for them and ourselves

We can help clients by:

• Doing more than the minimum by under promising and over performing
• Making it a pleasure to do business
• Good salesmanship and good products gets clients - But only good service keeps them